Returns & Refunds

Thanks for shopping with us at our Natchem online store.

If you are not entirely satisfied with your purchase, we're here to help.


You have ​two calendar days to check your order, from day of receipt of physical order, in order to qualify for replacements.

To be eligible for a replacement, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We do not refund, we replace.

Once we receive your item we will investigate further. We will immediately notify you on the status of your replacement after inspecting the item.

Contact Us

 If you have any questions on how to return your item to us, contact us.